Where can i buy a voucher?
A voucher is the size of a business card that is either sold in rand or megabyte value. On this voucher will reside the Rand or megabyte value, the voucher number and instructions on how to use it. The voucher number consists out of three (3)groups each group consisting out of four (4) numbers each. There are a few voucher outlets spread through out Cape Town and surrounds.
Types of vouchers
There are mainly two types of vouchers offered to RedButton users the so called Free vouchers and the Prepaid vouchers.
"Prepaid vouchers" are in Rand value and may be either used to log in with directly or redeemed within the account manager(See using a voucher). Once a voucher has been redeemed the credits will be credited to your account and there will no longer be any RedButton credits on the voucher and my be thrown away.
"Free vouchers" are handed out by venues that provide "Free-WiFi" .This voucher may only be used at the venue where you had received it from.
Using A Voucher
A voucher may either be redeemed or logged in with directly and is either a "Free" voucher or a "Prepaid" voucher.(For more details on types of vouchers see (Types of vouchers").Redeeming a voucher is to physically enter the voucher number into your "Account Manager" (http://billing.redbutton.co.za/)Type in the voucher number by the RedButton Hotspot splashpage,then click "Login To Internet" button.
Note that you will need to be registered on RedButton to do this. Go to "How to register?" to find out how to achieve this. The following steps will guide you through the process of redeeming a voucher:
Usage And Costs
How much do i get from 1000 credits?
A credit is the currency used to define Internet value / currency in order to browse the Internet. A credit has the same value as one cent, thus 100credits would be R1.
To calculate the amount of data in megabytes (MB) that 1000 credits can provide the following formula may assist:
Total MB = credits / Hotspot rate
In this formula there is a Hotspot Rate which is the rate at which data per MB is charged at, at a specific hotspot. The hotspot rate may differ from hotspot to hotspot, but should be either 30 cents, 45 cents or 60 cents depending on the type of venue.
As an example 1000 credits at a RedButton Hotspot with a rate of 30 cents per Megabyte a 1000 credits should provide about 33.33MB.Thus:
33.33MB = 1000 credits / 30 cents
Credits suddenly used up?
There are various factors in play when credits have run out either faster than expected or simply disappeared. Most of the time the victims of such cases had automatic updates enabled. The following tips will help assist in finding and/or preventing this from happening.
Automatic System Updates:
These updates generally occur with the goal in mind to fix security flaws detected by the software manufacturer and/or improve on the software quality. There are two general types of software that do this: Operating Systems such as Windows or Mac OSX and anti-virus programs. Due to there being various anti-virus programs we are unable to provide you with concise instructions on doing so and advise that you consult your anti-virus' help section and/or web page. For instructions on how to disable Automatic updates of your Operating System see "Disabling Automatic System Updates".
Skype and other programs:
It has been found that leaving Skype running in the back ground of your computer while logged on to the Internet makes use of your bandwidth whether having a Skype session or not. This is due to Skype using bandwidth without your knowledge to route other people's phone calls (as stated in their EULA). Other than Skype, programs like iTunes and many others make use of your bandwidth to interact with a active Internet connection.
To be able to fully monitor what is happening with your bandwidth we recommend Windows users to download NetLimiter Monitor (www.netlimiter.com). This allows monitoring of programs such as the bandwidth usage for each and how much these programs have used. It is only 2.3MB large and will greatly help in tracking down what has been using up all the Internet credits.
Please note that there are rare cases of viruses and malware making use of your bandwidth to either upload or download large amounts of data. Therefore it is recommended to keep your system (including anti-virus software) updated at all times.
Disabling Automatic System Updates:
To disable these updates will save you on bandwidth usage, but is not recommended by RedButton as this will expose users to external threats from the Internet and other external sources. Should you prefer to disable these updates and remember to do the necessary updates at least once a month. This is how to disable / check whether updates are enabled for the above mentioned Operating Systems.
Windows Vista / 7
Mac OSX 10
Purchasing Credit Online
How to purchase credit using a credit card
Credits may be bought either by purchasing a voucher from a voucher reseller (see Where can I buy a voucher?) or you may purchase credit with a credit card.
To purchase credits with a credit card you need be registered on the RedButton system to do so see "How to register".
At times outgoing emails will not send from your mail client and give you an error message.
This may be due to three reasons:
Should you make use of gmail as an e-mail provider you may click on this link (http://mail.google.com/support/bin/answer.py?hl=en&ctx=mail&...) to get instructions on how to setup your mail client (Outlook 2002/3/7, Outlook Express, Thunderbird and others) properly. For any other mail provider you may choose to follow this link (http://www.emailaddressmanager.com/tips/mail_settings.html) to check up on your e-mail server settings (outgoing or incoming) or please see their relative web pages and/or give them a call with regards to this problem.
Forgot your password?
In such cases when a password for a RedButton account has been forgotten it is best to give us a call on 0861 288866 so as we may reset your password for you. This is due to passwords at RedButton being encrypted on the database therefore we cannot provide you with your original password.
How to change your password?
To change a password the following steps need be taken:
Session Problems / Logging Out/In
Session window has disappeared? How to log out.
Many a time a Web Browser (Firefox, Internet Explorer, Opera, Safari, etc.) and/or computer may fail unexpectedly â€“ sometimes even causing a restart of the computer. This will result in the session window disappearing and leaving a user logged into the RedButton Hotspot with no way of logging out.
To remedy the above situation one of the following two actions may be taken:
Always test to make sure you are logged out by attempting to go to any particular website â€“ the Hotspot Login page should load up if successfully logged off.
Cannot log in?
There are many factors as to why a user may not be able to log into the RedButton Hotspot.
Before digging into the following instructions be sure to check that you have allowed pop up windows in your Web Browser. Generally a bar should appear above the RedButton Login page immediately after the ''Internet Log on'' button is pressed. Simply left click and select ''Allow for this site''.
To list a few:
Incorrect IP address
The first thing you will need to check is whether your IP address is obtained automatically and not preconfigured. Here is how you do it according to the Operating System you are making use of.
Windows Vista, 7:
MAC OSX (Based on OSX 10.6):
Anti-virus / Firewall
Security threats have increased and so security programs have begun to be more strict. Due to these preventative actions taken by security programs access to the RedButton Hotspot login page may be prevented for one or the other reason.
To check whether the security software is posing a problem the firewall / anti-virus need be turned off briefly. During this time it is advised that the user reconnects to the RedButton Hotspot ensuring his/her browser has been closed. Once connected open up the preferred web browser and attempt to access any particular website as an example, by going to â€śwww.google.comâ€ť. Remember to enable all disabled software once done testing and to consult the relevant software's settings and or help manuals.
Credit Card Security
We have 2 main security features that will prevent anyone from ''hacking'' into our system and stealing information
We do not store the whole credit card number or the cvv number. We only store this 1st 4 and last 4 digits,so that we may trace possible credit fraud where we make use of a logical approach by decipher if we are viewing the correct credit card and purchase history
Example : If someone did manage to get into our database they would need to guess the middle 8 digits,cvv number and expiry date.This 99.9% impossible.
The second main security feature is that all the traffic that travels from the computer via the internet to our servers are encrypted by a 256bit tunnel implemented by the international company Thawte
This means that no one can intercept traffic going to our servers via the Internet hence you card details cannot be stolen.
Possible scenarios why your Credit Card was billed?
Note: If you used your own laptop,the second scenario is probably the most likely, but it would b ideal to ask an experienced computer technician to check your computer for remote keyloggers to be on the safe side.